Cleaning Up Bad Communication Habits | United Church of Pittsford: Of the several negative communication patterns congregations practice, three habits are particularly problematic: triangulation, pass-through communication, and anonymous feedback. While these three may be strategies for getting needs met, they all block rather than help healthy communication.
Relationship triangles usually involve three people who each take one of three roles: victim, persecutor, and rescuer. Once in a triangle, people change places among its three points. The only way to stop the triangulation is for each person to communicate his or her feelings, concerns, or opinions directly to the other. Of course, the best communication strategy is to avoid being recruited into a triangle in the first place. But so often well-intentioned faith leaders and congregants listen to another person’s concerns, feelings, or opinions, then realize they inadvertently let themselves be co-opted into involvement, sometimes even taking sides.
Once in a triangle, escape may take some courage and clarity but is possible. The triangulated person can redirect the other person straight to the appropriate individual or committee—the one actually involved in the personal issues or the one that can address the concern or mend the relationship. A three-way conversation sometimes helps, but only if the third party facilitates without taking sides or having an agenda, without speaking for one of the other parties, and without adding to the emotional drama.
(thought this graph was funny; not that I agree with it)
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